Laura J. Kubik

CAREER SUMMARY:

A proven sales professional, with strong leadership and operations background. Highly skilled in negotiating profitable contracts and creating win-win scenarios for my customers and my company. Major strengths are communication, problem solving and training skills.

PROFESSIONAL EXPERIENCE:

Kelly Services, Inc.

District Manager - Inland Empire District 1996 to 2001

Managed a $25 M local operation of international staffing services provider. Operation consisted of 5 full service branches, 5 on-site locations and 35 staff members. Oversee sales and service of all business service lines to over 600 companies throughout Riverside and San Bernardino Counties.

Analyzed market trends and develop business and marketing plans.

Improved profits by increasing sales 8% over budget while keeping expenses 4% below budget.

Plays active role with key accounts.

Improved profitability and margins by dramatically reducing the expenses from workers compensation claims and unemployment claims.

Developed creative recruiting methods while expanding our recruiting resources.

Implemented more stringent hiring procedures which improved the quality of our worker base and improved our customer satisfaction.

Created a district leadership training and mentoring program which resulted in the promotion of 4 of my managers.

Sales Manager - Inland Empire District 1990 to 1996

Managed and directed sales foruce of 8 sales people to cover two largest counties in the United States - Riverside and San Bernardino.

Responsible for the increase in sales by 20-30% each year for 7 years in a row.

Implemented custom database report to track local market identification, identifying over 65% of local market.

Trained sales people in product knowledge and sales techniques

Negotiated all major local contracts at a higher billing rate than our competition.

Analyzed profitability of all major accounts based on numerous cost factors, making service recommendations based on data.

Represented company in the community through committee membership in professional organizations and fundraising for local non-profit organizations.

Branch Manager - Riverside, California 1987 to 1990

Continued to grow operation to the point of creating a new District for the company.

Sold new contracts with the County of Riverside, County of San Bernardino, City of Riverside, TRW Ballistic Missile Operation, Kaiser PermanenteI

Resident Branch Manager - Riverside, California 1983 to 1987

Opportunity to demonstratemy ability to develop a new market rather than just managing an established market.

After extensive market analysis, successfully opened 2 additional branch locations.

Increased pre-existing operation from a single office with 2 staff members to a multi-branch district with 8 staff members.

Increased business by 600%.

Grew operation to the point where it became a stand-alone market reporting directly to the coproate headquarters.

Resident Branch Manager - Los Angeles, California 1980 to 1983

Managed a staff of 12 in large downtown urban area including a remote recruiting office with 1 recruiter. The staff consisted of 3 sales representatives, 6 customer service representatives, office manager and an accounts receivable clerk.

Account executive to several major customers with corporate and regional headquarters in Downtown LA, including ARCO, Security Pacific Bank, USC, Thrifty, Kaiser Permanente and First Interstate Bank.

Resident Branch Manager - Westwood, California 1980

After only 6 months of managing this branch with 5 staff members, I was promoted to the largest branch in the Region.

Account Representative - 1979 to 1980

Los Angeles, California and Boston, Massachusetts

Increased business significantly at major accounts such as Harvard University and MIT University.

Our branch won the most successful branch in the BOston Region for the first time in 1979.

Successfully negotiated new contract with Union Bank, Metropolitan Water District, County of Los Angeles - Board of Supervisors and County Counsel Departments.

EDUCATION:

Master of Arts

In Theology, and Marriage and Family Counseling

Fuller Theological Seminary – Pasadena, California

Bachelor of Science in Elementary Education

Salem State University - Salem, Massachusetts

ADDITIONAL PROFESSIONAL TRAINING:
Brian Tracy Sales and Sales Management Seminar

Xerox Professional Selling and Coaching Skills

AT &T Telemarketing Program

Marriage, Family and Child Counseling Practicum at the Burbank California Family Study Center

	Analyzed market trends and develop business and marketing plans.
	Improved profits by increasing sales 8% over budget while keeping expenses 4% below budget.
	Plays active role with key accounts.
	Improved profitability and margins by dramatically reducing the expenses from workers compensation claims and unemployment claims.
	Developed creative recruiting methods while expanding our recruiting resources.
	Implemented more stringent hiring procedures which improved the quality of our worker base and improved our customer satisfaction.
	Created a district leadership training and mentoring program which resulted in the promotion of 4 of my managers.

	Responsible for the increase in sales by 20-30% each year for 7 years in a row.
	Implemented custom database report to track local market identification, identifying over 65% of local market.
	Trained sales people in product knowledge and sales techniques
	Negotiated all major local contracts at a higher billing rate than our competition.
	Analyzed profitability of all major accounts based on numerous cost factors, making service recommendations based on data.
	Represented company in the community through committee membership in professional organizations and fundraising for local non-profit organizations.

	Continued to grow operation to the point of creating a new District for the company.
	Sold new contracts with the County of Riverside, County of San Bernardino, City of Riverside, TRW Ballistic Missile Operation, Kaiser PermanenteI

	Opportunity to demonstratemy ability to develop a new market rather than just managing an established market.
	After extensive market analysis, successfully opened 2 additional branch locations.
	Increased pre-existing operation from a single office with 2 staff members to a multi-branch district with 8 staff members.
	Increased business by 600%.
	Grew operation to the point where it became a stand-alone market reporting directly to the coproate headquarters.

	Managed a staff of 12 in large downtown urban area including a remote recruiting office with 1 recruiter. The staff consisted of 3 sales representatives, 6 customer service representatives, office manager and an accounts receivable clerk.
	Account executive to several major customers with corporate and regional headquarters in Downtown LA, including ARCO, Security Pacific Bank, USC, Thrifty, Kaiser Permanente and First Interstate Bank.

	Increased business significantly at major accounts such as Harvard University and MIT University.
	Our branch won the most successful branch in the BOston Region for the first time in 1979.
	Successfully negotiated new contract with Union Bank, Metropolitan Water District, County of Los Angeles - Board of Supervisors and County Counsel Departments.